FAQ

Hours of Operations

Currently work hours are 10am - 7 pm EST Monday - Friday
Orders are processed every Monday & Thursday by 5pm EST

Issue with order

If there are any issues with your order please reach out only via email at order.addierawr@gmail.com and provide your order number and name.

Cancellation / Damage / Missing

How long does it take for me to get my order?
All orders take up to 14 business days (MON - FRI) to process. During holiday seasons, processing time can range up to 18 days depending on high volume. Order are then shipped first class or priority depending on size of order via USPS.  You will receive an email notification once shipped.

Shipping of prints are through USPS and can take 3-5 business days after received by post office. No option for signature or address change. Shipping includes tracking that will be sent when ordered is finished being process (except on card orders). Please make sure your orders have the correct address. Any order that has to be resent because of wrong input of address will be an extra fee.

Some orders have to be split. Depending on the products order, shipping my be split for your order because of size and packaging type. If this happens you will receive two tracking numbers. Example: order of 8x10 prints and a poster size (18x24) print.

For "lost" orders. -- Orders has to be delayed 14 days from shipping date for me to file a claim with USPS for lost orders. If your order isn't received in that timeframe you have the option of me resending the order or a full refund. 

Returns or exchanges are currently not available. Orders can only be cancelled within 24hrs of placing the order.

If item is received damaged you must contact me within 48hrs of receiving order. Proof of damage is required including pictures of packaging and damaged item.

Missing or Lost packages will not be covered if tracking shows delivered. Please contact your local post office about a claim.

Gift wrapping and packaging

Please feel free to message me about any special arrangements for order before placing your order. I'll help with making them a surprise (=

AfterPay Payment Plans

  • AFTERPAY is an option only available in the Buy Now, Pay Later section of the shop.

  • The items listed in this section are the only eligible products that can be put on installments. You order must be $35+ to qualify for Afterpay installments.

  • Installment payments will be handled by AFTERPAY and any issues with making full payments.

  • There is no interest or credit check with this option. Just set up an account with Afterpay or use your already existing Afterpay account.

  • Your order will be mailed out within 10 days of the first payment being made.

  • Contact Afterpay at help.afterpay.com/hc/en-us
    Support: 855 289 5766
    7:00AM – 5:00PM (PST) Mon – Fri 7:00AM – 3:00PM (PST) Sat

TAXES

By law, online sales are required to have sale taxes based on the state in which the billing address is connected to.

Wholesale availability

Please visit my Work With Me to submit for bulk / wholesale discounts.

All feature art work is original designs created by me. All rights to artwork is still owned by me. Artwork is not available for resale.